Terms and Conditions
Last updated: [Insert Date]
Welcome to Rozen Blozen. These Terms and Conditions govern the use of our website and the purchase of products from Rozen Blozen. By accessing our website or placing an order, you agree to these Terms and Conditions.
- About Us
Rozen Blozen is a gift shop based in Nicosia, Cyprus, offering handmade and carefully selected products, including candles, wax melts, flower boxes, and gift items.
For any questions, you may contact us at:
Email: rozenblozen@gmail.com
Location: Nicosia, Cyprus
- Products
We make every effort to display our products as accurately as possible, including descriptions, images, colours, sizes, and details. However, because many items are handmade or decorative, slight variations in colour, shape, design, scent, arrangement, or packaging may occur.
Product images are for presentation purposes and may not always show the exact final appearance of each item. Small differences do not make a product defective.
- Orders
By placing an order, you confirm that all information provided is accurate and complete. Rozen Blozen reserves the right to refuse, cancel, or limit any order if there is an error, suspected misuse, incorrect information, product unavailability, or any other reasonable business reason.
An order is considered accepted only after we confirm it and process it.
- Prices and Payments
All prices are displayed on the website and may be changed at any time without prior notice. The price charged will be the price shown at the time the order is placed.
Payment must be completed before an order is processed, unless otherwise agreed.
- Delivery
We offer delivery within Cyprus, subject to availability and delivery area. Delivery times are estimates only and may be affected by weather, traffic, incorrect address details, unavailable recipients, public holidays, courier delays, or other circumstances outside our control.
Customers are responsible for providing correct delivery details. Rozen Blozen is not responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.
- Collection or Local Delivery
Where collection or local delivery is offered, customers must follow the instructions provided by Rozen Blozen. If a customer fails to collect or receive an order at the agreed time, additional delivery or handling charges may apply.
- Custom and Personalised Orders
Custom, personalised, made-to-order, or specially prepared products are created according to the customer’s request. These products cannot be cancelled, returned, or refunded once preparation has started, unless they are faulty or incorrect due to our error.
This may include, but is not limited to, personalised flower boxes, custom arrangements, special gift orders, customised packaging, names, messages, colours, or designs requested by the customer.
- Customer Responsibilities
Customers must use and store products responsibly. Candles and wax melts must be used safely and according to any instructions provided. Products must be kept away from children, pets, heat, direct sunlight, flammable materials, and unsafe conditions.
Rozen Blozen is not responsible for damage, injury, loss, or product deterioration caused by misuse, incorrect storage, heat exposure, improper handling, or failure to follow safety instructions.
- Product Safety
Candles and wax melts must never be left unattended while in use. Customers are responsible for ensuring safe use. By purchasing these products, you agree to use them carefully and responsibly.
- Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled according to our Refund and Returns Policy. Please read it carefully before placing an order.
Nothing in these Terms and Conditions affects your legal consumer rights under applicable Cyprus and EU law.
- Faulty or Incorrect Products
If you receive a product that is faulty, damaged before delivery, or incorrect, you must contact us as soon as possible and provide your order details and clear photos of the product and packaging.
If the issue is confirmed, we may offer a replacement, repair, store credit, partial refund, or refund, depending on the situation and applicable law.
- Website Content
All content on this website, including text, images, logos, product photos, graphics, and design, belongs to Rozen Blozen or is used with permission. You may not copy, reproduce, distribute, or use our content without written permission.
- Limitation of Liability
To the maximum extent permitted by law, Rozen Blozen is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, delivery services, or third-party services.
Our total liability for any order will not exceed the amount paid for that order, except where the law does not allow such limitation.
- Third-Party Services
Our website may use third-party services such as payment processors, delivery providers, social media platforms, map services, analytics tools, or plugins. Rozen Blozen is not responsible for the content, policies, or actions of third-party services.
- Changes to These Terms
We may update these Terms and Conditions at any time. Any changes will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms.
- Governing Law
These Terms and Conditions are governed by the laws of the Republic of Cyprus. Any disputes will be handled by the competent courts of Cyprus, unless otherwise required by applicable consumer law.
- Contact
For questions about these Terms and Conditions, please contact us:
Rozen Blozen
Nicosia, Cyprus
Email: rozenblozen@gmail.com